Salford CCG. Complaints about GP’s, dentists, pharmacists or opticians. Like many other organisations, we have been actively monitoring the development of coronavirus (COVID-19) and its impact on our work. CCG are a high quality, clinical NHS health group responsible for commissioning health services for the people of North Manchester. Complaints If you have any concerns about your course or a service, we'd always recommend that you try to resolve the issue informally in the first instance. Patients and NHS staff should not use this email address as a referral pathway for patients or send any patient identifiable data. If you wish to contact the Clinical Commissioning Group formally in writing, via telephone or email please use the details below. Research opportunities; News. If your enquiry or complaint is about mental health services provided by Greater Manchester Mental Health NHS Foundation Trust, ... or speak to someone for further advice please contact the CCG's PALS and Complaints Team. Email: communicationsmanchester@nhs.net, © Copyright Manchester Clinical Commissioning Group 2021, Manchester Feedback and Complaints Service. As a patient, relative, carer or a member of the public, you may have questions about the services we provide and purchase and may need someone to turn to for on-the-spot help and advice. This is where the Manchester Feedback and Complaints Service can help. Tel: 0300 311 2233 (free national number) Email: England.contactus@nhs.net Feedback and complaints; Freedom of Information requests; Subject access requests; Media enquiries; Read the latest advice. Landing page to direct residents with complaints, comments and questions. Feedback and complaints; Freedom of Information requests; Subject access requests; Media enquiries; Home About us. @MHCCPrimaryCare @ManchesterHCC @mcrlco https://t.co/VExsOsSqXX, Maternity safety information for Black, Asian or minority ethnic women is now available from @NHSNW Co-production and user involvement; COVID-19 assurance process; Our engagement team; Campaigns. 3rd Floor Lever Chambers 27 Ashburner Street Bolton BL1 1SQ 01204 462 022 Text: 07771 389539 bolccg.complaints@nhs.net. A tram running in Manchester city centre. Complaints about NHS organisations in England: Quarter 1 2019-20 4 Ambulance Trust 4 Care Trust 4 Clinical Commissioning Group 5 Commissioning region 9 Independent provider 9 Local area team 14 Mental Health, Social Care and Learning Disability Trusts 14 NHS Hospital, Specialist and Teaching Trusts (Acute) 16 Optician 21 Pharmacy 21 Special Health Authority 21 Our data 22 . How do they deal with complaints? However, if this is not possible or you aren't happy with the outcome you can pursue a formal complaint via the university complaint procedure. Accessing other information; How we use your information; Search for: Coronavirus alert. Salford Civic Centre, Chorley Road, Swinton, Salford M27 5AW. Parkway 3 Clinical Commissioning Groups (CCGs) commission most of the hospital and community NHS services in the local areas for which they are responsible. Address: Parkway Three, Parkway Business Centre, Princess Road, Manchester, Greater Manchester, M14 7LU Stockport CCG 07393798116 STOCCG.contactus@nhs.net The Complaints Manager Stockport CCG 4th Floor, Stopford House Stockport, SK1 3XE Manchester CCG 0161 953 8388 nhscomplaints@manchester.gov.uk Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA Val Bayliss-Brideaux Head of Engagement Trafford CCG 0161 873 9500 Telephone: 0161 213 1750 Email: communicationsmanchester@nhs.net Find … Complaints. CCG is authorised and regulated by the Financial Conduct Authority, Firm Reference number: 829753 https://register.fca.org.uk There is no requirement to use CCG to handle your claim. How we … Manchester Clinical Commissioning Group. If you are not completely satisfied with the way your complaint has been answered, or they cannot resolve the problem, you may wish to make a formal complaint to the CCG as the commissioner of these services. Manchester Health and Care Commissioning (MHCC) is a partnership organisation between Manchester City Council and NHS Manchester Clinical Commissioning Group. Necessary cookies are absolutely essential for the website to function properly. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details Commissioning involves deciding what services are needed for diverse local populations, and ensuring that they are provided. To discuss your complaint by telephone: Please call NHS Somerset Clinical Commissioning Group headquarters on 01935 384000 and ask to be put through to the Complaints Team. Information should be available and provided to you on how to share feedback, give a compliment or make a complaint. This includes the care and treatment you receive in hospital, maternity services, community and mental health services. Camden office If your concerns cannot be resolved informally with the practice manager or pharmacist you should contact NHS England on. MHCC retweeted • 41mCheetham and Crumpsall INT @CheetCrumpINT, Thanks to the hard work of the team at the Irish Centre today over 580 people received their covid vaccination. The new CCG will become the new data controller. The CCG has adopted a person centred approach to … We use cookies on your computer or mobile device to help make this website better. Fylde and Wyre residents: Customer Care Team Jubilee House Lancashire Business Park Leyland PR26 6TR. Tel: 0300 311 2233 (free national number) E-mail: England.contactus@nhs.net Letter: NHS England, PO Box 16738, Redditch, B97 9PT; Complaints about a hospital Contact your local authority if your complaint is about public health organisations, which provide services that prevent disease, promote health and prolong life. If you have a complaint about a GP, dentist, pharmacist or optician that cannot be resolved locally with the practice manager or pharmacist, you should contact NHS England. Freedom of Information form; Get involved. Complaints If you need to make a complaint, please let us know as soon as possible so that action can be taken to resolve the problem for you. A member of the Complaints Team will be able to offer advice and support. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details In 2017, we came together as one, to ensure a more joined … Clinical commissioning groups (CCGs) were established as part of the Health and Social Care Act in 2012, and replaced Primary Care Trusts on 1 April 2013. This time limit can sometimes be extended as long … The CCG has a legal duty to address problems which happen if the service doesn’t deliver to the required standards. Landing page to direct residents with complaints, comments and questions. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If you live in Greater Manchester, please contact your relevant ICA in your area. News archive; Contact us. See our pdf Complaints Handling Policy (150 KB) Who can make a complaint? These cookies do not store any personal information. Or you can complain to the organisation in charge. Commissioning involves deciding what services are needed for diverse local populations, and ensuring that they are provided. Your health & care services. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details Depending on the nature and extent of your appeal, this may either be resolved by meeting with the CCG. Manchester currently has 87 GP practices, three major hospitals, a mental health trust, … If after following the NHS complaints process, you remain unhappy, you can contact the Parliamentary and Health Service Ombudsman. You can complain in writing, by email or by speaking to someone in the organisation. Freedom of Information publications scheme, Manchester Joint Strategic Needs Assessment, Greater Manchester good employment charter, © Copyright Manchester Health & Care Commissioning 2017, Manchester University Hospitals NHS Foundation Trust (MFT), Greater Manchester Mental Health NHS Foundation Trust, how to complain if you are unhappy with your GP Practice. Please wait to be contacted: Your GP practice will let you know when it is your turn to have the vaccine. Customer … Independent Help and Advice . It is mandatory to procure user consent prior to running these cookies on your website. Provide as much information as possible to allow NHS England to investigate your complaint. To contact the Manchester Feedback and Complaints Service you can complete our online form or alternatively call 0161 953 8388 or email nhscomplaints@manchester.gov.uk You can also write to the service at: Manchester Feedback and Complaints Service, Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA You also have the option to opt-out of these cookies. Where a complaint cannot be promptly resolved, we will agree an investigation and timescale with you and keep you informed of progress. But opting out of some of these cookies may have an effect on your browsing experience. If you still need to write to us, please use the address on your acknowledgment letter or alternatively call us on 02392 282081 as our telephone call has been divert to the complaints team. The Manchester Feedback and Complaints Service… We also use third-party cookies that help us analyze and understand how you use this website. Freephone: 0800 032 2424 Textphone: 01772 227005 Making a complaint to Central London CCG. Manchester Clinical Commissioning Group. practice, dentist, community pharmacy, optician), the CCG or NECS Complaints Team will advise the complainant to send their complaint to NHS England for investigation and response. We use cookies on your computer or mobile device to help make this website better. Please call NHS Somerset Clinical Commissioning Group headquarters on 01935 384000 and ask to be put through to the Complaints Team. At Manchester Health and Care Commissioning, it’s our job to shape the best possible health and care services for our communities and make sure you are supported to stay healthy. Ol6 6BH, Ashton-under-Lyne, Tameside, OL6 6BH 3 Parkway Business Centre Princess Road, Manchester, click! Information as possible to allow NHS England on Manchester health and wellbeing of everyone who works here 951200 email England.contactus. 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